Scotia Gas Networks (SGN)
DESCRIPTION
Training Delivery, Recruitment & Coaching/Mentoring to Internal Team
SERVICE
Adopt, Sustain, Optimise
LOCATION
UK
Overview
DNASTREAM was appointed due to its proven track record of managing large change programmes involving field-based staff.
The customer required national support across its workforce to ensure effective deployment and readiness for 5,000 users – but with the added strategic vision to enable SGN to be self-sufficient in IT systems training in the longer term
What We Did
This DNASTREAM engagement included:
Training Content Creation – the creation of all content required to support end user training and onboarding for each phase of the programme
Training Management and Delivery – the management of training (including Training Needs Analysis, Training Strategy and Planning activities) and the delivery of training to all end users
Recruitment – creation of job descriptions and support for recruitment activities, including candidate interviews and the selection process, to assemble an internal team of IT Systems Trainers to establish an enduring support model for SGN
Induction – development and delivery of the necessary induction training and train-the-trainer courses with the successful candidates
Coaching & Mentoring Service – following initial onboarding and training of the internal trainers, the DNASTREAM team shadowed, coached and mentored the team during the rollout of tablets to field users to ensure the relevant support and guidance was provided
Handover – once all training to the internal team was delivered, formal handover was performed to the SGN team which was then able to continue with an enduring model – this model continues to deliver internal IT systems training
Outcomes
The key benefits delivered were:
Smartphones deployed and trained out to 3,000 users within nine weeks
Tablets deployed and trained out to 3,000 users within 13 weeks
Upgrades to laptops and desktops deployed and trained out to 2,000 users within nine weeks, concurrently with the tablet deployment
Successful adoption of new applications and technology by all user populations
Very low levels of post-deployment training required, indicating high levels of user adoption
Fully competent internal IT systems training team established
External consulting costs reduced or removed due to increased internal competency
Significant improvements to internal knowledge and expertise, driving selfsufficiency
WHAT THE CUSTOMER SAID
"DNASTREAM did a great job, positively encouraged us to look for an enduring solution where we could gradually reduce the need for external assistance. "
"They therefore helped us recruit, train and coach a new internal team. This in turn reduced our dependency upon external partners, reducing project costs and greatly improved our internal corporate knowledge and expertise."
- Peter Phillip, SGN Application Architect