ONSTREAM TRANSFORMATION
DESCRIPTION
Programme Delivery and Assurance
SERVICE
Prepare, Deliver
LOCATION
UK
Overview
OnStream appointed DNASTREAM as its programme partner as we had a proven track record of successful delivery in the utilities industry.
The customer needed us to support a major transformation programme to introduce a more cost effective and operationally aligned IT solution landscape, by managing the delivery of a mix of commercial-off-the-shelf software.
What We Did
DNASTREAM assumed overall responsibility for delivery of the IS programme on behalf of National Grid IS covering a wide scope:
Management of all aspects of the IS programme from initiation through to transition into support and closure
Leadership and management of IS delivery for all parties:
National Grid IS
Wipro – onshore and offshore
Each of the delivery teams from the software vendors – Wheatley, ClickSoftware, MetraTech, RightNow and Microsoft
CSC for infrastructure
Virgin Media and Verizon for networks and communications
Specific solution and technical expertise to support the design and build, in particular relating to ClickSoftware solutions and the integration of the application landscape
Establishment and management of the programme training work stream across all process areas and software solutions:
Definition of the programme training strategy, training development plans and training delivery plans Development of integrated end-to-end content for e-learning and instructor led training
Delivery of end user training to OnStream end users across all process areas and software solutions
Scheduling and administration of end user training across multiple customer sites, including the mobile workforce In addition, DNASTREAM were appointed as the programme assurance partner working with the OTP leadership team:
Ensuring that all aspects of business readiness were understood and addressed
Regular business readiness assessments across the organization and process areas
Programme ‘health checks’ to ensure transformational activities were being addressed and risks managed effectively
Advice and guidance to the programme leadership team
Outcomes
The key benefits delivered were:
Programme delivered successfully within the required timescales and budget
Fully integrated solution suite established across all software applications
All end users – office-based and mobile workforce – trained in the new processes and solutions with high levels of adoption
Successful transition from the programme into ongoing support
WHAT THE CUSTOMER SAID
"It was great to see that alll end users, both office-based and the mobile workforce, were trained in the new processes and solutions with high levels of adoption."
"The programme was successfully delivered on time and to budget."
Andy Milner, MD, DNASTREAM