NATIONAL GRID YOUCONNECT
DESCRIPTION
Programme Recovery and Delivery
SERVICE
Prepare, Deliver
LOCATION
UK
Overview
DNASTREAM were appointed due to our track record of addressing programme challenges to deliver successfully.
The customer required specific support to address failing work streams within the programme and help to recover these work streams to a stable position.
What We Did
DNASTREAM assumed overall responsibility for managing the enterprise architecture function for the programme across UK and US, to address the previous difficulties by:
Engaging with all parties to fully define their respective roles and responsibilities, establish ownership and ensure appropriate levels of involvement
Introducing structured and consistent approaches to ensure appropriate levels of management control, integrated with other programme work streams
Ensuring ongoing oversight and challenge of architecture principles, proposals and designs to drive out pragmatic solutions to issues and ensure these are reflected against the programme objectives
Re-baselining and relaunching the design authority board with a set of agreed terms of reference
Attending the programme change approval board to ensure appropriate challenge of proposed changes from a position of knowledge
Applying a pragmatic and realistic approach to analyzing issues and assessing the viability of resolutions In addition, DNASTREAM took control of the enduring support work stream for a six week period to address failings and execute a ‘back to green’ plan by:
Bringing best practice experience to fully define the scope of enduring support, the roles of the various parties and the key principles for establishing an effective cloud support model
Engaging with the relevant global stakeholders in IS and the business to gain buy-in for the proposed support model and approaches
Defining a plan for delivering the proposed support model to allow seamless transition to the ongoing work stream lead
Outcomes
The key benefits delivered were:
Enterprise architecture function brought back to a stable position at ‘green’ status within two weeks
Robust enterprise architecture processes, including the design authority board established and embedded, and extended to align across several IS programmes
Introduction of effective issue management across the solution landscape to ensure visibility, ownership and fast resolution
Successful recovery of the enduring support work stream within six weeks and transition to ongoing work stream lead
WHAT THE CUSTOMER SAID
"Debbie was brought into the programme to provide leadership and direction to our architecture work stream, a workstream that had previously been struggling to keep control of its deliverables."
"Debbie’s passionate drive for results and outcomes has meant that the work stream quickly regained control and has been high performing ever since. Debbie now supports the programme leadership team with troubleshooting some of the top issues across the programme.
Paul was appointed on a six week assignment to recover a failing work stream. The work stream was tasked with defining and implementing a support model across two regions and several business departments. Paul covered a tremendous amount of ground in the six weeks and successfully landed a high level support model with a plan for implementation. The work stream was successfully transitioned to a new lead and remains under control. Paul’s experience and style of working were key in recovering this work stream."
- Andy Brown, IS Programme Delivery Manager